BRANDED PRODUCTS FROM 500 PCS. | FREE DELIVERY FROM 700 PLN

PHONE: 61 8115 144 | info@produktydlahoteli.pl

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BRANDED PRODUCTS FROM 500 PCS. | FREE DELIVERY FROM 700 PLN

PHONE: 61 8115 144 | info@produktydlahoteli.pl

PL Polski
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Online Store Terms and Conditions

  • 1. Definitions

    • Capitalized terms used in these Terms and Conditions shall have the following meanings:
    • 1.1. Price - the price payable to the Seller by the User for the transfer of ownership of Goods under the concluded Sales Agreement; the Price does not include additional costs, including shipping costs, unless separate sales conditions provide otherwise (e.g., promotion terms);
    • 1.2. Civil Code - the Act of 23 April 1964 - Civil Code (consolidated text: Journal of Laws 2024, item 1061, as amended);
    • 1.3. Consumer - a User who is a natural person performing a legal action with the Seller not directly related to their business or professional activity; a consumer within the meaning of Article 221 of the Civil Code;
    • 1.4. Shopping Cart - part of the Service where the User can preview the selected Products and place their Order;
    • 1.5. Privacy Policy - the Service’s privacy policy available at: https://produktydlahoteli.pl/polityka-prywatnosci/;
    • 1.6. Terms and Conditions - these terms and conditions constituting a contract for the provision of electronic services within the meaning of the Act on the Provision of Electronic Services;
    • 1.7. Service - the online store named Products for Hotels (https://produktydlahoteli.pl/) operated by the Seller (Service Provider) and enabling Users to purchase Products offered by the Seller (Service Provider);
    • 1.8. Seller (Service Provider) - the company: VANECO Spółka z ograniczoną odpowiedzialnością with its registered office in Jelonek, address: St. Nektarowa 20, Jelonek, 62-002 Suchy Las, share capital: PLN 250,000.00, registered in the Register of Entrepreneurs of the National Court Register by the District Court Poznań-Nowe City i Wilda in Poznań under KRS number: 001119486, having VAT ID: 9721355301 and Business Registry No. (REGON): 529275492, email address: info@produktydlahoteli.pl, phone number: 61 8115 144;
    • 1.9. Product - an item that is the subject of a Sales Agreement between the Seller and the User;
    • 1.10. Sales Agreement - a sales agreement within the meaning of the Civil Code concluded between the Seller and the User, concerning the Products for which the Seller has accepted the offer placed in the Order; under the Sales Agreement, the Seller undertakes to deliver the specified Products to the User, and the User undertakes to pay the Price and additional costs accepted by the User (in particular, shipping costs); the Sales Agreement is concluded using means of distance communication - electronically via the Service, by email, or by phone; each Product is subject to a separate Sales Agreement regardless of the number of Products in the Order;
    • 1.11. Authorized Entrepreneur - a natural person conducting business activity, concluding a Sales Agreement with the Seller directly related to their business activity, provided that the content of the agreement indicates it does not have a professional character for this person, particularly in relation to the scope of their registered business activity under the Central Registration and Information on Business;
    • 1.12. Service provided electronically - a service performed by the Seller for the User within the Service based on the Terms and Conditions;
    • 1.13. Consumer Rights Act - the Act of 30 May 2014 on consumer rights (consolidated text: Journal of Laws 2023, item 2759, as amended);
    • 1.14. Act on the Provision of Electronic Services - the Act of 18 July 2002 on the provision of electronic services (consolidated text: Journal of Laws 2024, item 1513, as amended);
    • 1.15. User - any natural person, legal person, or organizational unit without legal personality capable of acquiring rights and incurring obligations in their own name, who uses the Service;
    • 1.16. Order - an offer to purchase specified Products submitted by the User to the Seller.

  • 2. General Provisions

    • 2.1. The Terms and Conditions define the rules for using the Service and for concluding and performing Sales Agreements through it, as well as via email or phone communication, and apply to both Consumers and Users who are not Consumers.
    • 2.2. The condition for using the Service is to carefully read the Terms and Conditions. The User is obliged to read the Terms and Conditions upon entering the Service website and to comply with them.
    • 2.3. To use the Service, the following are required:
      • 2.3.1. a device with Internet access (desktop computer, laptop, tablet, smartphone);
      • 2.3.2. a commonly used, up-to-date web browser (e.g., Internet Explorer, Mozilla Firefox, Google Chrome, Opera);
      • 2.3.3. for Users placing Orders: an active email account.
    • 2.4. Full use of all Service functionalities requires JavaScript support and acceptance of cookies.

  • 3. Electronic Services

    • 3.1. The Service Provider provides the following Electronic Services to Users:
      • 3.1.1. enabling the placement of Orders under the conditions specified in the Terms and Conditions;
      • 3.1.2. Shopping Cart;
      • 3.1.3. submitting complaints electronically related to the functioning of the Service.
    • 3.2. The Services referred to in point 3.1 are provided at all times, 7 days a week, 24 hours a day.
    • 3.3. All materials available on the Service, including, in particular, photos, video and audio materials, texts, content and graphic layout, and other markings, are the property of the Service Provider or third parties and are protected under applicable law. The Service Provider allows Users to view these materials as part of the Electronic Services.
    • 3.4. Access to the Service and provision of the Electronic Services listed in point 3.1 are free of charge. This does not exempt the obligation to pay the Price and other costs under the Sales Agreement.
    • 3.5. The Shopping Cart is a one-time service that expires at the end of a session on the Service. However, it is possible to retain data in the Shopping Cart using cookies. Adding a Product to the Cart does not constitute its reservation.
    • 3.6. Using Electronic Services involves typical risks related to transmitting data and other information over the Internet. These include, in particular, disclosure, loss, or unauthorized access. The Service Provider ensures organizational and technical measures to counteract these risks, appropriate to their level.

  • 4. Placing an Order; Sales Agreement

    • 4.1. Orders may be placed in the Service via the form included in the Service, as well as by email or telephone at the email address and phone number provided in the Service. The Seller does not exclude adding additional methods of placing Orders, which will not constitute a change to the Terms and Conditions.
    • 4.2. Orders may be placed:
      • 4.2.1. for orders placed in the Service or by email - at any time, 7 days a week, 24 hours a day, by all Users. Orders placed on weekdays after 12:00, on Saturdays, Sundays, and holidays may be processed on the next business day;
      • 4.2.2. for orders placed by phone - on business days from 8:00 a.m. to 4:00 p.m. Orders placed on weekdays after 12:00 may be processed on the next business day.
    • 4.3. All main elements of the Sales Agreement are made available to the User before placing the Order on the page of the given Product. These include, in particular: the type of Product, its properties, estimated delivery time, Price, and delivery cost.
    • 4.4. All Prices listed on the Service’s web pages are given in Polish zloty and include VAT (gross price). The binding price for the User is the price listed for the Product at the time of placing the Order. Prices listed with the Products do not include delivery costs.
    • 4.5. Information posted on the Service or, in the case of placing Orders using other means of distance communication, an electronic message confirming the content of the proposed Sales Agreement, does not constitute an offer within the meaning of the Civil Code, but only an invitation to conclude a contract.
    • 4.6. Placing an Order in the Service proceeds as follows:
      • 4.6.1. The User selects Products and adds them to the Shopping Cart;
      • 4.6.2. The User proceeds to the Shopping Cart by clicking the “View Cart” button, where they verify the added Products - editing of Products in the Order is only possible in the Cart. Then, the User proceeds to the Order form by clicking the “Proceed to Checkout” button;
      • 4.6.3. Alternatively to the step described in point 4.6.2, the User may also proceed directly to the Order form from the Product list in the store, bypassing the Cart, by clicking the “Order” button
      • 4.6.4. The User fills in the Order form with the data necessary to conclude and execute the Sales Agreement;
        • 4.6.4.1. The data necessary to conclude and execute the Sales Agreement are: full name, delivery address (street, house and apartment number, postal code, city), and email address;
        • 4.6.4.2. To receive a VAT invoice, it is necessary to provide the required data, including the Tax ID (Tax ID); the User agrees to receive unsigned invoices electronically at the email address provided;
        • 4.6.4.3. The User can choose a different delivery address by checking the appropriate checkbox;
        • 4.6.4.4. The User can add comments to the Order by entering relevant information in the text field;
        • 4.6.4.5. The User selects the delivery method from those available in the Order form;
        • 4.6.4.6. The User selects the payment method from those available in the Order form;
        • 4.6.4.7. The User verifies the ordered Products, their Price, and additional costs related to concluding the Sales Agreement - including delivery costs;
        • 4.6.4.8. The User accepts the Terms and Conditions by checking the appropriate checkbox in the Order form;
        • 4.6.4.9. The User submits the Order to the Seller (makes an offer) by clicking the “Buy and Pay” button, thereby accepting that the Order entails an obligation to pay the Seller; after submitting the Order, it cannot be modified independently;
        • 4.6.4.10. Depending on the payment method, the User may be redirected to an external payment service provider’s page to complete the payment.
    • 4.7. When placing an Order using means of distance communication other than the Service (e.g., by email), placing the Order proceeds as follows:
      • 4.7.1. The Seller sends the User an email confirming the content of the proposed Sales Agreement;
      • 4.7.2. The User sends the Order to the Seller via email to the address provided in the message referred to in point 4.7.1 and accepts the Terms and Conditions.
    • 4.8. The total value of the Order consists of: Price, shipping costs, and any other costs of voluntary paid services selected by the User.
    • 4.9. The Seller allows setting a minimum Order value threshold for which Product delivery is free.
    • 4.10. The User is informed of the total Price including taxes for the Product in the Order, as well as delivery costs (including fees for transport, delivery, and postal services) and other costs, and if the amount cannot be determined - of the obligation to pay them, during the Order placement, including at the moment the User expresses the intent to be bound by the Sales Agreement. If the Price changes after placing the Order, the Seller will inform the User of the situation no later than at the time of Order confirmation referred to in point 4.11. If the User does not accept the new Price, the Order is considered canceled.
    • 4.11. The condition for concluding the Sales Agreement is the availability of the Product. After receiving the Order, the Seller checks the Product’s availability and confirms acceptance of the Order and conclusion of the Sales Agreement via email to the address provided by the User to the extent possible (acceptance of the offer), or refuses the offer due to lack of Product or if the User has previously failed to fulfill a Sales Agreement - in particular, not collecting the ordered Product or not making timely payment.
    • 4.12. The Sales Agreement for the Product covered by the Order is concluded between the User and the Seller at the moment the User receives confirmation of Order acceptance, in accordance with point 4.11.
    • 4.13. If it is not possible to accept any of the offers submitted within the Order, the Sales Agreement regarding the Products specified by the Seller is not concluded, and the Seller immediately, no later than within 14 days, returns the payments made by the User to the extent the Sales Agreement was not concluded. Provisions of points 5.2 and 5.3 apply accordingly.

  • 5. Payment Methods; Delivery of Products; Order Fulfillment

    • 5.1. Payment for the Product may be made in the following ways:
      • 5.1.1. via electronic transfer or payment card through the payment institution Przelewy24 at the time of ordering;
      • 5.1.2. via bank transfer to the Seller’s account;
      • 5.1.3. cash on delivery;
    • 5.2. The Seller is not responsible for any circumstances preventing payment by banks or Przelewy24, nor for the non-performance or improper performance of payment services by these entities, which are subject to a separate agreement. Any complaints regarding payment should be reported directly to the bank, or in the case of the payment method referred to in point 5.1.1, to Przelewy24.
    • 5.3. In the case of payment by the User as described in point 5.1.2, the Seller’s commencement of the Sales Agreement fulfillment is conditional on the payment being credited to the Seller, and the order fulfillment time referred to in point 5.7 is counted from the day the payment is credited.
    • 5.4. The delivery methods and costs presented in the order form apply exclusively to the territory of the Republic of Poland. Shipping Products to another country is subject to a separate quote agreed between the Seller and the User via email correspondence.
    • 5.5. The Seller ships Products exclusively within the territory of the Republic of Poland, subject to point 5.4.
    • 5.6. Product delivery is paid unless otherwise specified in the Sales Agreement. All possible delivery methods and costs are indicated in the Order form each time.
    • 5.7. The order fulfillment time is up to 3 business days and represents the time in which the Seller prepares the ordered Products and hands the shipment over to the carrier for delivery to the User. The shipping time indicated on the Product page on the Service is an estimated minimum delivery time. The order fulfillment time is counted from the day:
      • 5.7.1. conclusion of the Agreement - in the case of selecting payment methods referred to in points 5.1.1 and 5.1.3;
      • 5.7.2. crediting of the payment - in the case of selecting the payment method referred to in point 5.1.2;
    • 5.8. The Seller reserves the right that during periods of the year characterized by an increased number of Orders, in particular before holidays, the order fulfillment time may be extended, and the Seller will inform the User immediately.
    • 5.9. The Seller is in no case responsible for delivery time, delay, or non-delivery of the shipment by the carrier, including due to incorrect address details provided by the User or other causes attributable or not attributable to the User. All complaints regarding Product delivery should be reported to the carrier.
    • 5.10. The User should inspect the delivered shipment upon receipt. In case of damage to the shipment, the User has the right to request a protocol to be drawn up by the person delivering it.

  • 6. Security

    • 6.1. The Service Provider will make every effort to ensure proper and uninterrupted operation of the Service; however, it reserves the right to temporarily suspend the operation of the Service for technical reasons or causes beyond its control. The Service Provider will inform Users about technical interruptions and their duration, where possible, using available means, in particular by posting notices on the Service website.
    • 6.2. The User is obliged to use the Service in accordance with its intended purpose.
    • 6.3. The User undertakes at all times, in particular, to:
      • 6.3.1. comply with applicable laws, the Terms and Conditions, the Privacy Policy, principles of social conduct, and Netiquette, the rules of which are available, among others, at https://www.gov.pl/web/cyfryzacja/netykieta-wlasciwe-korzystanie-z-sieci;
      • 6.3.2. refrain from any actions that may hinder or disrupt the operation of the Service, in particular actions that may destabilize its functioning, impede access to the Service, or its use;
      • 6.3.3. refrain from undertaking actions consisting of:
        • 6.3.3.1. sending or posting unsolicited commercial information in the Service or posting any unlawful content;
        • 6.3.3.2. undertaking IT activities or any other activities aimed at obtaining information not intended for the User, including data of other Users, data constituting the Seller’s trade secrets, or interfering with the technical aspects of the Service’s operation or payment processing;
        • 6.3.3.3. unlawfully modifying any resources or materials provided by the Seller, in particular Prices or Product descriptions presented within the Service.
    • 6.4. It is prohibited to use materials or content of an unlawful nature, including those infringing the rights of the Service Provider or third parties, as well as content that is offensive, vulgar, obscene, contrary to principles of social conduct, or good morals. Any such content will be removed by the Service Provider.
    • 6.5. The User bears full responsibility for any violation of law and for damage caused by their actions within the Service, in particular for providing unlawful information or false personal data, infringing personal rights or copyrights and related rights of the Service Provider or third parties, as well as disclosing official secrets or other confidential information.
    • 6.6. The User acknowledges that using the Internet may involve risks related to third-party interference with data transmission and, in order to prevent this, is obliged to equip themselves with appropriate and up-to-date antivirus software.

  • 7. Personal Date

    • 7.1. The controller of Users’ personal data is the Seller (Service Provider). The data will be processed by the Seller (Service Provider) for the purpose of performing the Sales Agreement and providing other services, including services provided electronically by the Seller (Service Provider). The User has the right to access the content of their data and to correct and delete it. Providing data is voluntary; however, failure to provide it makes it impossible to place an Order and to conclude and perform the Sales Agreement.
    • 7.2. The Service Provider applies security measures, including organizational and technical measures, and fulfills the obligations arising from personal data protection laws and implementing regulations.
    • 7.3. Date will be disclosed only to entities authorized under applicable legal provisions. With the User’s consent, personal data may also be disclosed to other entities.
    • 7.4. The processing of personal data by the Service Provider is carried out in accordance with the terms specified in the Privacy Policy. The Privacy Policy constitutes an integral part of the Terms and Conditions. Acceptance of the Terms and Conditions constitutes acceptance of the provisions of the Privacy Policy.

  • 8. Non-Conformity of the Product with the Agreement

    • 8.1. The provisions of this section apply to Sales Agreements concluded with Consumers and Eligible Entrepreneurs.
    • 8.2. The Product is in conformity with the Agreement if, in particular, its following aspects remain in conformity:
      • 8.2.1. description, type, quantity, quality, completeness, and functionality;
      • 8.2.2. suitability for a specific purpose for which it is needed by the Consumer, of which the Consumer informed the Seller at the latest at the time of concluding the Agreement and which the Seller accepted.
    • 8.3. In addition, for the Product to be considered in conformity with the Agreement, it must:
      • 8.3.1. be fit for the purposes for which goods of this type are normally used, taking into account applicable laws, technical standards, or good practices;
      • 8.3.2. be in such quantity and have such characteristics, including durability and safety, as are typical for goods of this type and which the Consumer may reasonably expect, taking into account the nature of the Product and public assurances made by the Seller, its legal predecessors, or persons acting on their behalf, in particular in advertising or on the label, unless the Seller demonstrates that:
        • 8.3.2.1. it was not aware of the public assurance and, reasonably assessed, could not have been aware of it;
        • 8.3.2.2. before concluding the Agreement, the public assurance was corrected while maintaining the conditions and form in which it was made, or in a comparable manner;
        • 8.3.2.3. the public assurance did not influence the Consumer’s decision to conclude the Agreement;
      • 8.3.3. be delivered with packaging, accessories, and instructions that the Consumer may reasonably expect to receive;
      • 8.3.4. be of the same quality as the sample or model that the Seller made available to the Consumer before concluding the Agreement and correspond to the description of such sample or model.
    • 8.4. The Seller shall not be liable for the lack of conformity of the Product with the Agreement to the extent referred to in point 8.3 if, at the latest at the time of concluding the Agreement, the Consumer was expressly informed that a specific feature of the Product deviates from the conformity requirements set out in point 8.3 and expressly and separately accepted the absence of that specific feature.
    • 8.5. The Seller is liable for any lack of conformity of the Product with the Agreement existing at the time of its delivery and revealed within two years from that moment, unless the period of usability specified by the Seller, its legal predecessors, or persons acting on their behalf is longer. It is presumed that a lack of conformity revealed before the expiry of two years from delivery existed at the time of delivery, unless proven otherwise or unless this presumption is incompatible with the nature of the Product or the nature of the lack of conformity.
    • 8.6. The Seller may not rely on the expiry of the period for establishing lack of conformity specified in point 8.5 if it has fraudulently concealed such lack of conformity.
    • 8.7. If the Product is not in conformity with the Agreement, the Consumer may request its repair or replacement.
    • 8.8. The Seller may replace the Product when the Consumer requests repair, or may repair the Product when the Consumer requests replacement, if bringing the Product into conformity in the manner chosen by the Consumer is impossible or would require excessive costs for the Seller. If repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the Product into conformity with the Agreement.
    • 8.9. When assessing the excessiveness of costs for the Seller, all circumstances of the case shall be taken into account, in particular the significance of the lack of conformity, the value of the Product in conformity with the Agreement, and excessive inconvenience to the Consumer resulting from changing the method of bringing the Product into conformity.
    • 8.10. The Seller shall carry out the repair or replacement within a reasonable time from the moment it was informed by the Consumer of the lack of conformity and without excessive inconvenience to the Consumer, taking into account the nature of the Product and the purpose for which it was purchased. The Seller shall bear the costs of repair or replacement, in particular the costs of postage, transport, labor, and materials.
    • 8.11. The Consumer shall make the Product subject to repair or replacement available to the Seller. The Seller shall collect the Product from the Consumer at its own expense.
    • 8.12. The Consumer is not obliged to pay for normal use of the Product that was subsequently replaced.
    • 8.13. If the Product is not in conformity with the Agreement, the Consumer may submit a declaration of price reduction or withdrawal from the Agreement when:
      • 8.13.1. the Seller has refused to bring the Product into conformity with the Agreement;
      • 8.13.2. the Seller has failed to bring the Product into conformity with the Agreement;
      • 8.13.3. the lack of conformity persists despite the Seller’s attempt to bring the Product into conformity;
      • 8.13.4. the lack of conformity is so significant that it justifies a price reduction or withdrawal from the Agreement without prior use of the remedies specified above;
      • 8.13.5. it is evident from the Seller’s statement or the circumstances that the Seller will not bring the Product into conformity within a reasonable time or without excessive inconvenience to the Consumer.
    • 8.14. The reduced Price must remain in the same proportion to the Price resulting from the Sales Agreement as the value of the non-conforming Product remains to the value of the Product in conformity with the Agreement.
    • 8.15. The Seller shall reimburse the Consumer the amounts due as a result of exercising the right to a Price reduction immediately, no later than within 14 days from the date of receiving the Consumer’s declaration of price reduction.
    • 8.16. The Consumer may not withdraw from the Agreement if the lack of conformity of the Product with the Agreement is insignificant. It is presumed that the lack of conformity is significant.
    • 8.17. If the lack of conformity concerns only some of the Products delivered under the Agreement, the Consumer may withdraw from the Agreement only in respect of those Products, as well as in respect of other Products purchased together with the non-conforming Products, if the Consumer could not use them without the conforming Products.
    • 8.18. If the Consumer withdraws from the Sales Agreement due to the lack of conformity of the Product with the Agreement, the Seller shall reimburse the Consumer all amounts paid in connection with the conclusion of the Agreement, including the cost of delivery of the Product, immediately and no later than within 14 days from the date of withdrawal from the Agreement by the Consumer.

  • 9. Complaint Procedure; Out-of-Court Dispute Resolution Methods

    • 9.1. Reklamacje w zakresie Usług świadczonych drogą elektroniczną oraz wad lub niezgodności Towaru z Umową sprzedaży mogą być składane drogą elektroniczną na adres e-mail: info@produktydlahoteli.pl oraz pisemnie na adres siedziby Sprzedawcy (Usługodawcy).
    • 9.2. Liability under the statutory warranty (rękojmia) towards Users who are not Consumers is excluded pursuant to Article 558 §1 of the Civil Code.
    • 9.3. A complaint should contain at least the following information:
      • 9.3.1. identification of the person submitting the complaint (first name, last name and contact details: correspondence or e-mail address, order number);
      • 9.3.2. subject of the complaint;
      • 9.3.3. claim/request specified in the complaint;
      • 9.3.4. circumstances justifying the complaint;
      • 9.3.5. if examination of the Product is necessary to assess the legitimacy of the User’s claims, the Product should be sent to the Seller’s address.
    • 9.4. The Seller shall examine the complaint within 14 days from the date of receipt of a properly submitted notification.
    • 9.5. In matters concerning complaints regarding the Product, the provisions of the Civil Code and the Consumer Rights Act shall apply in particular.
    • 9.6. The use of out-of-court methods of dispute resolution and redress is voluntary. The provisions of these Terms and Conditions in this respect are for informational purposes only and do not constitute an obligation of the Seller (Service Provider) to use out-of-court dispute resolution methods.
    • 9.7. Detailed information on out-of-court dispute resolution methods available to the Consumer can be found on the website of the Office of Competition and Consumer Protection (UOKiK) at https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.
    • 9.8. The Consumer may submit a complaint via the online ODR platform: http://ec.europa.eu/consumers/odr/. The ODR platform also provides information on forms of out-of-court dispute resolution that may arise between traders and Consumers.

  • 10. Termination of the Agreement; Amendments to the Terms and Conditions

    • 10.1. The User has the right at any time to terminate the agreement for the provision of Services supplied electronically concluded under these Terms and Conditions by ceasing to use such Services.
    • 10.2. The Service Provider has the right to terminate the agreement for the provision of Services supplied electronically concluded under these Terms and Conditions with immediate effect in the event of discontinuation of the Service’s operations.
    • 10.3. The Service Provider has the right to unilaterally amend these Terms and Conditions at any time for the following reasons:
      • 10.3.1. changes in legal provisions governing sales, the provision of electronic Services, or consumer rights insofar as they affect the relationship between the Service Provider and Users;
      • 10.3.2. changes in the scope of Services supplied electronically, the rules for placing Orders, making payments, concluding Sales Agreements, or fulfilling Orders;
      • 10.3.3. changes in the method of providing Services for technical or IT-related reasons.
    • 10.4. Any amendment to the Terms and Conditions shall not affect Orders placed prior to such amendment.

  • 11. Right of Withdrawal from the Sales Agreement

    • 11.1. The rights and obligations of Consumers specified in this section shall also apply to Privileged Entrepreneurs.
    • 11.2. The Consumer may withdraw from the Agreement within 14 days from the date of delivery of the Product without giving any reason and without incurring costs, subject to the following situations:
      • 11.2.1. if the Consumer has chosen a method of delivery other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the Consumer for the additional costs incurred;
      • 11.2.2. the Consumer shall bear only the direct costs of returning the item, unless the Seller has agreed to bear such costs or has failed to inform the Consumer of the obligation to bear them.
    • 11.3. In the case of a Sales Agreement under which multiple Products are delivered separately, in batches or in parts, the withdrawal period shall run from the date of taking possession of the last Product, batch or part.
    • 11.4. Withdrawal from the Sales Agreement requires submission of a written declaration (electronically or by post to the Seller’s registered office address). A template declaration is available at the following link: Model withdrawal form. The letter containing the declaration of withdrawal does not have to follow the provided template. The Seller shall promptly send the Consumer a confirmation of receipt of the withdrawal declaration in writing (electronically or by post).
    • 11.5. The Seller shall immediately, no later than within 14 days from the date of receipt of the Consumer’s declaration of withdrawal from the Agreement, reimburse the Consumer for all payments made by the Consumer, including the costs of delivery of the Product.
    • 11.6. The Seller shall reimburse the payment using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of reimbursement that does not involve any costs for the Consumer.
    • 11.7. If the Seller has not offered to collect the Product from the Consumer, the Seller may withhold reimbursement of payments received from the Consumer until the Product has been received back or the Consumer has provided proof of its return, whichever occurs first.
    • 11.8. The right of withdrawal from the Sales Agreement shall not apply to contracts where the subject of performance is:
      • 11.8.1. a Product that is liable to deteriorate rapidly or has a short shelf life;
      • 11.8.2. a Product delivered in a sealed package which cannot be returned after opening for health protection or hygiene reasons, if the package has been opened after delivery;
      • 11.8.3. a non-prefabricated Product manufactured according to the Consumer’s specifications or serving to satisfy the Consumer’s individualized needs, in particular a Product whose packaging has been printed with a logo at the Consumer’s request.
    • 11.9. The Consumer shall be liable for any diminished value of the Product resulting from use beyond what is necessary to establish the nature, characteristics and functioning of the Product.

  • 12. Final Provisions

    • 12.1. The Terms and Conditions are available via the Service under the “Terms and Conditions” tab. At the User’s request, the Terms and Conditions shall be sent electronically.
    • 12.2. The content of the Terms and Conditions is made available free of charge to each User prior to commencing use of the Service, in a manner enabling the User to obtain, reproduce and record its content using the ICT system used by the User.
    • 12.3. In matters not regulated by these Terms and Conditions, the provisions of generally applicable law shall apply, in particular the Civil Code, the Act on Providing Services by Electronic Means, and the Consumer Rights Act. If any provision of these Terms and Conditions is less favorable to the Consumer than mandatory provisions of law, the provisions of law shall apply.
    • 12.4. Unless mandatory provisions of law provide otherwise, Polish law shall govern the entire agreement between the User and the Seller, the subject of which is the provision of services by the Seller under the terms specified in these Terms and Conditions.
    • 12.5. Disputes between the Seller (Service Provider) and Users who are not Consumers shall be submitted to the court having jurisdiction over the registered office of the Seller (Service Provider).
    • 12.6. These Terms and Conditions shall enter into force on 31 December 2024.